The Director of Student Services (DSS) is charged with bringing people together and creating a
sense of radical hospitality for everyone who works or studies at, or visits Neighborhood Music
School (NMS). With 21 staf, 118 teachers, and an average of 1,500 students walking through
the doors every week, the front of house is a bustling environment. Living and breathing the
question, “Can I help you?”, the DSS manages and contributes to a team of customer service and
registration professionals whose primary role is to ensure everyone who enters our building feels
welcomed, informed, and helped. As a member of the Administrative Department Head team, the
DSS shares in the responsibility for the overall health and direction of the organization, working
together to realize NMS’s mission of deepening the human experience and building connections
through the learning, practice, and presentation of the performing arts.